FAQs

Frequently asked questions

Everything you need to know before you book. Can’t find your answer? Just get in touch.

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General

Apex Clean Ltd is a professionally managed cleaning company based in Bolton. We operate a management model — we handle the client relationship, scheduling, quality control, and invoicing, while jobs are carried out by vetted, DBS-checked local cleaners we recruit and manage across Greater Manchester. You deal with us directly throughout.
Apex Clean Ltd holds public liability insurance to £2 million on all domestic and commercial jobs. We can provide a copy of our insurance certificate on request.
Yes. Every cleaner undergoes a DBS check before their first job. We can confirm DBS status for any cleaner entering your property on request.
We cover the whole of Greater Manchester, including Bolton, Manchester City Centre, Salford, Trafford, Stockport, Wigan, Bury, Rochdale, Oldham, and Tameside. See our Areas page for a full list.

Booking & pricing

Fill in our online quote form — it takes under 2 minutes. We’ll send you a written quote by email within 2 hours. You can also call or email us directly.
Regular home cleans are priced per visit based on property size. End of tenancy cleans are charged at a flat rate depending on property size. Deep cleans are also priced by property size, and commercial and construction cleans are bespoke. Use our online quote tool to see a guide price instantly based on your property — every job is then confirmed in writing before work begins.
No. Every quote we issue is a fixed, all-inclusive price. We will only ever charge more than quoted if the scope of the job changes materially from what was described — and in that case, we will always contact you to agree a revised price before continuing.
We accept bank transfer (BACS), card payment, and standing order for regular clients. Payment terms are 14 days from invoice for commercial clients and on completion for domestic jobs.

Quality & service

We have a 24-hour re-clean guarantee. If you’re not satisfied with any aspect of the work, contact us within 24 hours and we will return to re-clean the relevant areas at no charge.
Where possible, we assign the same cleaner to regular clients. However, we always have a backup cleaner identified for every regular contract, so if your usual cleaner is unavailable, your booking will never be cancelled — we send a vetted replacement of equal standard.

Letting agents & commercial

Yes. We work with letting agents and property management companies on a preferred supplier basis — with agreed pricing schedules, priority scheduling, and consolidated monthly invoicing. Get in touch via our Letting Agents page to find out more.
Absolutely. We manage the scheduling, staffing, and quality control across multiple properties simultaneously, with a single point of contact for the whole portfolio.

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